Terms of Service
Refund Policy
This policy applies to subscription services and data packages purchased through VPNGP. It explains the refund window, eligibility requirements, processing methods, and differences between payment channels. By submitting a payment, you confirm that you have read and understood this policy. Refund requests are still subject to verification against the order status, account usage records, and payment result.
Refund Window and Eligibility
The refund window begins when the first payment is successfully completed. A qualifying first payment is eligible for a full refund without requiring a reason. VPNGP does not require users to prove a route failure or provide additional technical findings. Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data packages include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Whether an order qualifies as a first payment is determined by the actual payment records for the same account.
Data resets monthly on the activation date. Data packages remain available until exhausted and never expire. When upgrading mid-cycle, the price difference is prorated based on the remaining days. Later payments made for upgrades, renewals, or additional purchases do not reopen the first-payment refund window or change the original start date. Requests must be submitted within the refund window. Asking about the refund policy in a conversation alone does not count as submitting a refund request.
Cases Not Covered or Requiring Further Verification
Requests submitted after the refund window are outside the scope of the no-questions-asked full refund described in this policy. VPNGP may pause refund processing and review the relevant records if an account has violated the terms of service, interfered with service operation, resold an account or subscription credentials, shared payment-dispute materials, obtained more data than purchased through abnormal means, or otherwise clearly abused service resources. Accounts confirmed to have been used in violation of the rules are not eligible for the no-questions-asked refund commitment.
An order cannot be refunded more than once if it has already been refunded, reversed by the payment channel, or is currently subject to a payment dispute. Requests resulting from selecting the wrong plan, duplicate payments, or an upgrade can still be submitted for review, but they will be handled according to the actual order relationships. VPNGP will not automatically combine payments from different accounts, orders, or payment methods into a single refund.
Request Process and Required Information
Log in to the account associated with the payment, then submit a refund request through the support ticket page in the user panel. The request must include the account username, relevant order, payment method, payment receipt, and the issue to be verified. No email address is required; registration only requires a username and password. To prevent an order from being claimed incorrectly, the payment receipt must correspond to the order record in the system.
After submission, VPNGP will verify the first payment date, order status, refund history, and account usage. If information is missing or the order cannot be matched, you will be asked to provide additional details through the original ticket. You can check the progress in the same ticket; please avoid creating duplicate requests for the same order. Do not include account credentials or complete subscription details in the refund explanation. Provide only the information necessary to verify the order.
Refunds to the Original Payment Method and Processing Times
Once the refund review is complete, the refund will generally be sent back to the original payment method. Alipay payments are returned to the corresponding Alipay transaction, and WeChat Pay payments are returned to the corresponding WeChat transaction. A successfully initiated refund does not mean the funds have already appeared in the payment account. The actual arrival time depends on the payment channel’s processing status, and VPNGP cannot change its settlement schedule. Check the original payment record first for the refund status.
If the original transaction has been closed, the payment channel no longer supports refunds to the original method, or the information returned by the channel is insufficient to complete the refund, VPNGP will explain the current status in the ticket and request the necessary information for verification. Once refund processing is complete, the related subscription, remaining data, and service access may be terminated at the same time. Before submitting a request, make sure to preserve any local configuration you still need.
Handling Differences for Special Payment Methods
Alipay and WeChat Pay transactions have channel order records that can be verified, so eligible refunds are prioritized through the original transaction. USDT is an on-chain payment method and is handled differently from Alipay and WeChat Pay; the standard in-platform refund process for the original transaction cannot be applied directly. For a USDT refund request, provide verifiable payment records in the ticket and confirm the on-chain information required for the refund. VPNGP will process the request based on the original payment record and the confirmation in the ticket.
The on-chain information you provide must be accurate. Check it carefully before submitting your request. If the original payment cannot be confirmed because the information is incomplete, the refund will be paused until the required details are provided. For every payment method, verification is based on the actual funds received for the corresponding order. Refunds will not be transferred to an account unrelated to the original order, nor replaced with a new subscription, additional data, or another service.
Refund requests can be submitted through the user panel ticket system. No email address is required; include the order and payment details needed to verify the request.