Submit account, subscription, payment, refund, and connection issues through the user panel. Your description, additional details, and follow-up replies stay in the same ticket for easier tracking.
The user panel ticket system is currently VPNGP's official support channel. The public status of email and Telegram support is listed below; do not use addresses or accounts not published on this site.
Suitable for account access, subscription status, payment records, refund requests, traffic display, client imports, international route selection, and connection failures. If more information is needed, reply directly in the original ticket.
Expected response: Tickets enter the queue in submission order. Processing time depends on whether the issue requires checking order, subscription, or route details. Refer to the user panel for the latest status and replies.
Open a Ticket →VPNGP has not currently published a support email address. Send account, order, and subscription details through the user panel ticket system instead of using an address whose ownership cannot be verified.
Use case: No public email channel is currently available, so email is not a support option.
Expected response: Unpublished email addresses are outside VPNGP's support scope, and no response-time commitment is provided.
VPNGP has not currently published a Telegram contact account. Do not share account credentials, order details, or subscription information with similarly named accounts found in search results, forwarded messages, or pages outside this site.
Use case: No public Telegram channel is currently available, so Telegram is not a support option.
Expected response: Unpublished accounts are outside VPNGP's support scope, and no response-time commitment is provided.
Complete information helps reduce back-and-forth. Submit only what is needed to identify the issue, and never paste your password or full subscription URL into a ticket.
Provide the username used for the current login, the status shown on the subscription page, and whether the issue occurred during purchase, renewal, upgrade, or subscription retrieval. When upgrading mid-term, the plan price difference is converted into remaining days; if the result differs from what you expected, include the order record shown in the user panel.
State whether you used Alipay, WeChat Pay, or USDT, and provide the order status visible in the user panel. VPNGP offers a 14-day unconditional refund; for refund questions, select the relevant order in your ticket so the payment and subscription status can be checked.
Name the platform you use, including Windows, macOS, iOS, Android, or Linux, and describe the selected region, route type, affected app or use case, and any message shown by the client. VPNGP covers 100+ countries / 160+ routes. You can also list other routes you tried to help determine whether the issue is limited to one route or related to the local network environment.
Monthly subscription traffic resets each month on the activation date, with no device limit. If you have questions about displayed traffic, the reset date, or multi-device connection status, include the relevant wording from the user panel and state which platform shows the issue.
Some connection issues can be identified directly through the Help Center and user guides. If the issue remains after checking them, include the steps you have already completed in your ticket.